Virtual switchboard for companies Although the channels they have to connect between companies and customers are expanding more and more, when there is a problem, the telephone continues to be the star. Who has not been in the situation of having to contact the company of this or that service and does not want to resort to a chat, a social network, etc. In fact, it is even possible to listen to the recordings of previous calls to check the status of the operation and offer a more personalized service. On the other hand, the fact that each employee uses their own phone or computer does not mean that customers see a different number on each call.
It is possible to unify all communications under the same virtual number which, moreover, can be different for each of the zones, thus offering a closer image. In addition, new channels mobile number list for obtaining leads can be created through elements such as a callback button . This element is integrated into the company's website and just by clicking on it, customers can leave their phone. . These types of companies tend to work, for the most part, responding to requests from insurers who are hard-pressed by the problems of their clients who need fast and effective assistance.
Providing each employee with a terminal with a telephone line means having an endless phone book that is not always easy to manage. With a virtual switchboard, those telephones become extensions and we have automatically set up a network that allows us to contact any of the employees at any time. And it is that with a simple softphone app on the phone they can be permanently located and, in addition, connected to the company's CRM. For a company that moves from ad to ad, that is, solving customer case by case, connecting its communication with customer files is essential. It is one of the great advantages of IP telephony. Let's take a typical case.